Contact

If you wish to report an injured or distressed animal, please call our animal helpline on 03000 999 999.

Animal helpline

Our helpline is open 7am to 10pm. Calls are in strict confidence and can be made anonymously if necessary. Please do not email concerns about an animal at risk as this information may not be received immediately.

Customer feedback

If you would like to say thank you or well done, or if you would like to make a complaint, you can find out more about how to do so here.

Contact us

To contact us about any other matter you can:

Email using the form below

Call on 03000 999 999 (option 5)

Write to: Kingseat Road, Halbeath, Dunfermline, Fife KY11 8RY

Find our centres

We have rescue and rehoming centres across Scotland

Media enquiries

If you are a member of the media and would like to get in touch you can find out more here

If you wish to report an injured or distressed animal, please call our animal helpline on 03000 999 999.

Our helpline is open 7am to 9pm. Calls are in strict confidence and can be made anonymously if necessary.

Please do not email concerns about an animal at risk as this information may not be received immediately.

If you spot a grey seal pup with a white coat on a public beach, please contact our animal helpline as chances are it is in trouble and needs our attention. Grey seal pups which no longer have a white coat may still need our assistance if they are on a public beach for more than four hours, or have visible signs of injury, such as bleeding, glued together eyes or generally looking unwell.

If the seal pup looks and acts healthy it should be left alone, otherwise, please keep all dogs on a lead and contact our animal helpline on 03000 999 999. 

Hedgehogs should be hibernating by now but there will be some out there who won't survive without help. If you find a hedgehog out during the day, please contact our animal helpline. 

Anyone trying to contain a hedgehog should pick it up using gardening gloves or a thick towel and place it in a secure box. It can then be left with fresh water and tinned cat food until we arrive.