Contact Us

We are often contacted about animals and wildlife that aren’t in distress or don’t need our help. To reduce these well-meaning enquiries and help save valuable resources, please click on the relevant box below to decide if you should call or not.

PLEASE NOTE: We receive a high volume of calls each day. You can help support Scotland’s animals by ensuring the helpline is available for animals in urgent need of attention. To report animal cruelty or neglect, please call us on 03000 999 999. The helpline is open 8am – 8pm every day.

For General Enquiries please scroll down to use the form below.

Thank you for your support.

General enquiries

Please send us a message using the form below if you have a general enquiry that is not related to animal welfare, cruelty or animal crimes.

If you are concerned about the welfare of an animal or would like to report cruelty, please scroll back to the top of this page and choose the option that suits your enquiry.

Please note that we are unable to accept reports of concern via email and we kindly ask that if you wish to make a report regarding neglect or cruelty, that you call our animal helpline team on 03000 999 999 or select from the options above.

Need to call us?

Have you read the information at the top of the page to ensure you need to call the Helpline? Why do we ask? As you can imagine, we get a high volume of calls each day, and  many are well-meaning but not necessary. Please help support Scotland’s animals by ensuring our helpline is available for animals in urgent need of attention. If you do need to report animal abuse, cruelty or neglect please call us on 03000 999 999. Our helpline is open 8am – 8pm every day.

Write to us

You can write to us at:

Kingseat Road, Halbeath, Dunfermline, Fife, KY11 8RY.

If you would like to donate items to help us look after animals in our care, take a look at what we can and can’t accept and where you can drop the items off.

For information on our Complaints Procedure, please click here.