Customer feedback

We have thousands of very happy customers every year and we are delighted to receive lots of lovely feedback.

Saying thank you and well done

If you would like to say thank you or well done, we'd love to hear from you. We particularly enjoy receiving updates about our fantastic rescue pets in their new homes. Find out how to get in touch below.

Making a complaint

We set ourselves extremely high standards of customer care because we understand if we get this right people will call us if an animal needs help, rehome our fantastic rescue pets and donate and support our work.

If you feel we have not met these standards and wish to make a complaint, please get in touch using the contact details below.

You can find out more about our complaints process here.