Animal helpline FAQs

If you are wondering if you should call our Animal helpline the questions and answers below may be helpful.

You should call our animal helpline if an animal is in danger or distress or if you need animal welfare advice.

Our helpline number is 03000 999 999 and is open 7am to 11pm, 365 days a year.

If you find a healthy stray dog you should contact your local council dog warden or police station.

Yes. All calls to our animal helpline are in strict confidence and can be made anonymously if necessary. Calls are subject to the Data Protection Act 1998.

When you call our animal helpline our operator will ask you for key information, such as where and when this has taken place and if you believe you know who is responsible.

If we have the details we need one of our inspectors will investigate further.

Scottish SPCA inspectors are authorised to enforce the Animal Health and Welfare (Scotland) Act 2006, which means we can report cases of suspected mistreatment of animals to the Crown Office. While we receive no government funding, we are the only animal welfare charity in the UK with this status.

At times, our inspectors will issue advice to animal owners. We may also issue an animal welfare notice, which is legally enforceable, or submit a report to the procurator fiscal, who will decide if the owner should be prosecuted.

Every year the Scottish SPCA rescues many sick and injured stray dogs which need help and often require veterinary care.

However, rescuing stray dogs is the legal responsibility of local authorities. If you find a healthy stray dog you should contact your local council dog warden or police station.

You can find contact details for your local council here and how to contact Police Scotland here.

The Scottish SPCA takes in stray dogs from several local councils in the West of Scotland.

If you find a sick or injured stray dog please call our animal helpline on 03000 999 999.

The Scottish SPCA rescues many sick and injured cats every year and we receive lots of calls from people concerned about 'stray' cats in their local area.

Unlike dogs, cats are free to roam and will often spend long periods away from their home. They are more likely to do so if they are being fed by different people.

Our advice is not to feed cats you don't own, which will increase the chances they will return home.

But if you find a sick or injured cat please call our animal helpline on 03000 999 999.

 

 

If you believe a dog has been abandoned or is sick or injured please call our animal helpline on 03000 999 999.

However, if you are making a noise complaint about a barking dog you should contact your local council.

Good question! Every spring we receive more calls about baby birds than anything else.

People often become worried about baby birds being on the ground when they are actually learning to fly and their parents are nearby.

You should call us if a fledgling is injured in any way. Read more about what to do if a fledgling appears to have been abandoned or orphaned in our blog.